TCR – Total colleague retention
SCR – Service colleague retention
SaCR – Sales colleague retention
Responsible Business Report 2019
Workplace
Explore
Britain’s Best Workplace
Winner
Rentokil Initial was voted #1 in the Britain’s Best Workplace awards by Indeed.co.uk.
Highly motivated colleagues
79%
Very high participation in our colleague engagement survey Your Voice Counts. 79% score for both Colleague Engagement and Colleague Enablement – 4% above High Performing Norms for 2019.
Britain’s Most Admired Company 2019 for Diversity and Inclusion
Winner
Rentokil Initial was voted Britain’s most Admired Company 2019 for Diversity and Inclusion as well as overall in the Business Services Category by Management Today.
Award-winning interview experience
97%
This year we topped the list of UK companies that offer the best interview experiences with a 97% positive rating on Glassdoor.
Our Culture
Our culture model includes our purpose and values, and five core culture characteristics.
We measure our culture using the internal all-colleague survey and our Core Culture Index. In 2019 this improved by 1% point to 80% with all Regions improving expect for Asia which declined by 1% point from a very high base. The UK and Latin America Regions both improved by 4% points. In addition we report our performance on the independent website, Glassdoor.
Read moreOur Approach
As part of our RIGHT WAY plan Rentokil Initial is committed to be a world-class Employer of Choice and our aim is to attract, recruit and retain the best people from the widest possible pool of talent. To achieve this we are committed to best practices and policies in the workplace and to providing equal opportunities for all colleagues.
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Our Approach
As part of our RIGHT WAY plan Rentokil Initial is committed to be a world-class Employer of Choice and our aim is to attract, recruit and retain the best people from the widest possible pool of talent. To achieve this we are committed to best practices and policies in the workplace and to providing equal opportunities for all colleagues.
We are committed to creating a diverse and inclusive working environment for all colleagues by, striving to be an organisation that values everyone’s talents and encourages diversity. We recruit, appoint and promote based on merit, and have clear guidance in our Code of Conduct to ensure we maintain the highest standards of conduct. What is expected from colleagues and what colleagues can expect from the Company is set out in our Employee Value Proposition.
Our Employer of Choice strategy is focused on six key objectives:
- Deliver an Employee Value Proposition to attract, recruit, train and retain colleagues
- Develop effective succession planning process and talent pipeline
- Improve colleague retention and short-term retention
- Improve people data, systems, reporting, insight and processes
- Understand, respond to and offer solutions to changing business needs
- Create, articulate and embed the Company’s reward philosophy
To support this strategy, an Employer of Choice data dashboard includes a suite of HR metrics and targets – measured by all country and regional operations on a monthly basis. These include: applicants per vacancy, time to hire, internal promotions, external recruitment costs, gender profile, numbers of colleagues and use of contractors, as well as retention rates, absenteeism, and voluntary and involuntary turnover.
Our Employer of Choice strategy directly contributes to four of the Sustainable Development Goals:
- Goal 3 – Good Health and Wellbeing
- Goal 4 – Quality Education
- Goal 5 – Gender Equality
- Goal 8 – Decent Work and Economic Growth
Awards and Recognition
In 2019, Rentokil Initial was the top-rated Workplace (UK Private Sector), by Indeed the on-line recruitment platform, ahead of companies such as Apple, Marks and Spencer, Barclays and Rolls Royce. We were also Britain’s Most Admired Company for Diversity and Inclusion (Management Today).
In Singapore, Rentokil Initial has been awarded a Quality Excellence award for the 4th year and building the level of award received over the years and receiving the highest award in 2019. As the awarding body states: “Only organisations with outstanding management capabilities, and superior business practices and performance stand a chance to receive this Business Excellence Award”.
Retaining Colleagues
Our programme to increase colleague retention continues with a focus on line manager capability, induction and coaching. This has contributed to a significant improvement in the retention of colleagues in 2019. The percentage improvement since 2018 is shown in brackets on the chart to the right.
Fostering a Diverse and Inclusive Culture
A key strategic aim of the Company is to be recognised as a world-class employer of choice that is able to attract, recruit and retain the best people from the widest possible pool of talent. Therefore, we are committed to creating a diverse and inclusive working environment for all employees by striving to be an organisation that values everyone’s talents and abilities and where diversity is encouraged.
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Development of our Colleagues
As part of our ambition to be a world-class employer of choice, in 2019 we continued to invest significant focus and resources globally in the learning and development of our colleagues.
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Supporting Wellbeing and Mental Health
As part of our commitment to be recognised as a world class Employer of Choice we know that for colleagues to perform at their best they must have overall wellbeing – both physical and mental. We support and help our colleagues to maintain wellbeing through a number of initiatives and specific awareness campaigns during the year.
Read moreInitiatives include:
Mental Wellbeing Helpline
We have recently introduced a mental wellbeing helpline in the UK.
World Mental Health Day
During Mental Health Awareness Week many colleagues got involved in initiatives including ‘Healthy Body Image’, looking the impact it has on us and our colleagues, how it affects our self-esteem and emotional resilience, and what steps we can take to help ourselves and our friends at work.
International Stress Awareness Week
This also coincided with the UK’s national stress management day when our colleagues at our Head Office were able to take time out of their working day to undertake craft events, and at the Power Centre our Research and Development facility, it was Yoga time – both relaxing and physically beneficial.
Being Safe Online
In 2019, we launched a range of initiatives to help our colleagues to be safe online.
Flexible Working and Working from Home
The Company allows flexible working where acceptable operationally e.g. hygiene service colleagues may adopt work schedules taking account of school holidays, as appropriate to them. Working from home happens worldwide in functional roles, e.g. SHE team covering geographic territories, as well as for senior executives.
Speak Up
The Audit Committee also receives a regular report of matters reported via Speak Up, our internal whistleblowing process. The number of Speak Ups increased in 2019 compared with previous years, but the nature of the matters reported indicates that this increase is likely to be the result of better awareness of the Speak Up facility than a worsening of the internal control environment. There were 65 control incidents reported in 2019 (2018: 23). The majority of Speak Ups relate to employee and employment matters. Fraudulent activity remaining at a very low level across the Group.
Our Responsible Business
Find out more about our seven environmental work streams, our 2019 performance and ambitions.
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Find out more about our business performance indicators over the last five years.
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Find out more about how we manage and encourage the right culture across our business.
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