Responsible Business Report 2019


Scotish Energy Forum
Britain’s Best Workplace
Rentokil Initial was voted #1 in the Britain’s Best Workplace awards by
Highly motivated colleagues
Very high participation in our colleague engagement survey Your Voice Counts. 79% score for both Colleague Engagement and Colleague Enablement – 4% above High Performing Norms for 2019.
Large increase in take up of online training content
Over 1.8 million learning content views or courses undertaken on U+ in 2019 (+40% vs 2018).
Britain’s Most Admired Company 2019 for Diversity and Inclusion
Rentokil Initial was voted Britain’s most Admired Company 2019 for Diversity and Inclusion as well as overall in the Business Services Category by Management Today.
Award-winning interview experience
This year we topped the list of UK companies that offer the best interview experiences with a 97% positive rating on Glassdoor.
In 2019, we were rated the UK’s top workplace by Indeed and Britain’s Most Admired Company for Diversity and Inclusion. We have world-class levels of colleague engagement and are committed to delivering best-in-class standards of training and development.
Andy Ransom | CEO
Rentokil Initial plc
Our Culture

Our culture model includes our purpose and values, and five core culture characteristics.

We measure our culture using the internal all-colleague survey and our Core Culture Index. In 2019 this improved by 1% point to 80% with all Regions improving expect for Asia which declined by 1% point from a very high base. The UK and Latin America Regions both improved by 4% points. In addition we report our performance on the independent website, Glassdoor.

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Our Approach

As part of our RIGHT WAY plan Rentokil Initial is committed to be a world-class Employer of Choice and our aim is to attract, recruit and retain the best people from the widest possible pool of talent. To achieve this we are committed to best practices and policies in the workplace and to providing equal opportunities for all colleagues.

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Awards and Recognition

In 2019, Rentokil Initial was the top-rated Workplace (UK Private Sector), by Indeed the on-line recruitment platform, ahead of companies such as Apple, Marks and Spencer, Barclays and Rolls Royce. We were also Britain’s Most Admired Company for Diversity and Inclusion (Management Today).

In Singapore, Rentokil Initial has been awarded a Quality Excellence award for the 4th year and building the level of award received over the years and receiving the highest award in 2019. As the awarding body states: Only organisations with outstanding management capabilities, and superior business practices and performance stand a chance to receive this Business Excellence Award”.


Retaining Colleagues

Our programme to increase colleague retention continues with a focus on line manager capability, induction and coaching. This has contributed to a significant improvement in the retention of colleagues in 2019. The percentage improvement since 2018 is shown in brackets on the chart to the right.

TCR – Total colleague retention

SCR – Service colleague retention

SaCR – Sales colleague retention

86.9% (+3.7%)
86.1% (+1.0%)
85.3% (+3.2%)
Fostering a Diverse and Inclusive Culture

A key strategic aim of the Company is to be recognised as a world-class employer of choice that is able to attract, recruit and retain the best people from the widest possible pool of talent. Therefore, we are committed to creating a diverse and inclusive working environment for all employees by striving to be an organisation that values everyone’s talents and abilities and where diversity is encouraged.

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Development of our Colleagues

As part of our ambition to be a world-class employer of choice, in 2019 we continued to invest significant focus and resources globally in the learning and development of our colleagues.

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Supporting Wellbeing and Mental Health

As part of our commitment to be recognised as a world class Employer of Choice we know that for colleagues to perform at their best they must have overall wellbeing – both physical and mental. We support and help our colleagues to maintain wellbeing through a number of initiatives and specific awareness campaigns during the year.

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Our Responsible Business


Find out more about our seven environmental work streams, our 2019 performance and ambitions.

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Find out more about our business performance indicators over the last five years.

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Find out more about how we manage and encourage the right culture across our business.

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